When you purchase a Pre-Owned Vehicle from Lander Toyota we’ll give you a
complimentary 2 Year / 175,000 standard Customer Care Plan, providing it is
less than 10 years old and under 160,000 Kms at the time of sale. Our standard
Customer Care Plan commences on completion of any statutory or manufacturer
warranty that remains on the vehicle, and you’ll also have the option to upgrade to
our premium Customer Care Plan at the time of sale so you can enjoy worry
free motoring for longer!
Customer Care Plans and Overview
| STANDARD | |
|---|---|
| Parts covered | Limited* |
| Term | 2 years / 175,000 km |
| Per claim limit | $1,000 |
| Total claims | $3,000 |
| Roadside | 1 year Platinum |
| Service and Tyre Credit | N/A |
| Cost | Free |
| PREMIUM 24 | |
|---|---|
| Parts covered | Comprehensive* |
| Term | 2 years / 200,000 km |
| Per claim limit | $3,000 |
| Total claims | Vehicle Purchase Price* |
| Roadside | 2 year Platinum Plus |
| Service and Tyre Credit | $250 |
| Cost | $1,445 |
| PREMIUM 36 | |
|---|---|
| Parts covered | Comprehensive* |
| Term | 3 years / 200,000 km |
| Per claim limit | $5,000 |
| Total claims | Vehicle Purchase Price* |
| Roadside | 5 year Platinum Plus |
| Service and Tyre Credit | $500 |
| Cost | $1,895 |
Enjoy Our Fixed-Price Servicing
After the expiry of your manufacturer warranty, our customer care plans allow
you to enjoy the added benefit of our fixed price servicing giving you comfort and
peace of mind by knowing your vehicles servicing costs upfront!
For customers purchasing a used Toyota, you will also have the option of either
Toyota Australia’s service pricing or our customer care fixed pricing – the choice is yours!
Either way, our factory trained technicians will ensure that your vehicle
receives the best care and maintains its reliability, safety and efficiency.
Fixed-Price Servicing Inclusions
• Oil change of motor oil (quantity will vary depending on vehicle body type)
• Replace oil filter
• Check condition of automatic transmission fluid (where applicable)
• Lube all doors and locks as required
• Check and top up all fluid levels including battery, brake, power steering, radiator and windscreen washers
• Inspect engine belts (external only).
• Inspect condition and pressure of all tyres, including spare
• Inspect cooling system and check glycol concentrate
• Check air conditioning operation (where fitted)
• Check steering and all suspension components
• Inspect complete exhaust system
• Check front and rear brake material and rotors for excessive wear
• Check operation of hand brake
• Test engine management system (if applicable)
• Check condition of air filter
• Check operation of all lights
• Check operation of all instruments
• Test wipers and inspect wiper blades
• Complete visual inspection of under carriage
• Conduct road test
Fixed-Price Servicing Costs With Our
Customer Care Plan
Customer Care Plan
Your vehicles servicing frequency will align with the manufacturers service intervals.
This will vary depending on the brand of vehicle purchased.
| CONDITIONS |
|---|
| Servicing Within Eagers Automotive Network |
| How Often As per Owner’s Manual |
| How much Small Car – $249 Med.Passenger/AWD – $299 Large Car/4WD Petrol – $349 Prestige/4WD Diesel – $399 Post factory warranty period |
Customer Care Plans
| PART | STANDARD COVER | PREMIUM ADDED COVER |
|---|---|---|
| Electronics and Electro-Mechanical | Alternator, engine management computer, starter motor, voltage regulator, wiper motor. | Aerial motor, air suspension compressor, central locking actuator, door light actuator and switch, electric boot release, hazard light switch, headlight motors, headlight switches, indicator switches, key remote, load proportioning valve, mechanical switches, mirror motors, mirror switch, power seat motors, rear demister switch, remote fuel release mechanism and cable, sun roof motor, window motors, window regulators, windscreen washer motors, windscreen wiper arms and linkages, wiper switches. |
| Body & Interior | None. | Accelerator pedal and cable, bonnet hinges, bonnet lock and cable, bonnet striker, bonnet struts, boot hinges, boot lock and cable, boot lock striker, boot struts, door handles and rods, door hinges, door locks and cable door strikers, glove box lock, locks, seat belt tensioners and locking mechanism, seat recliner mechanism, seat runners, speedo cable, T/bar and bushes, vent cables. |
| Clutch Assembly | 2WD vehicles only. Clutch fork, clutch master, pressure plate, slave cylinder, throw out bearing. | 2WD vehicles only. Clutch cable, clutch linkage, clutch pedal box, spigot bearing. |
| Steering | Idler arms, pitman arms, power steer box, power steering pump, steering rack, tie rod ends. | Centre links, power steering pulley, steering column and bushes, steering lock, tilt lever. |
| Brakes | Brake booster, calipers, hydraulic brake lines, master cylinder, wheel cylinders. | Brake linkages, brake pedal box, brake pressure limiter, handbrake cable, handbrake mechanism, proportioning valve. |
| Fuel Management System | Fuel pumps, injectors, injector pump. | Accelerator pump, fuel relay, fuel sender unit, pressure regulator, solenoids, vacuum pump. |
| Air Conditioning | Compressor, compressor clutch. | A/C switch, blend door motor, compressor bearings, idler pulley, idler pulley bearing, recycle vent flap, TX valve, vacuum control switch. |
| Engine | All internally lubricated parts, including: Camshaft, connecting rods and rod bearings, crankshaft and main bearings, gudgeon pins, oil pump, pistons, piston rings, push rods and lifters, rocker arms, timing chain, timing gears, valves, valve guides and seats, valve springs. (Excluded from both Standard and Premium Cover are: Cylinder head(s), engine block or barrels or blown head gaskets). | All internally lubricated parts, including: Balance shafts, big end bearings, camshaft pulley, camshaft tower, distributor, EGR valve, flex plate, flywheel, harmonic balancer, idler pulleys, oil pressure relief valve, oil sender unit, rocker arms and shafts, starter ring gear, throttle cables, throttle linkages, timing belt pulleys, turbo (factory fitted), valve stem seals, waste gates. |
| Differential and Drive Line | Bearings, centre bearings, crown wheel and pinion, drive axle housing if damage is due to failure of internally lubricated components, drive shafts, gears, half shafts, limited slip clutch pack, U and CV joints. | Axle hub bearings, axle shafts, bushings, front hub bearings, locking hub assemblies, swivel hubs. |
| Transmission | Internally lubricated parts only. Transmission case if damage is due to failure of internally lubricated components. | All internal mechanical parts including: Accumulators bearings, chain and sprockets, clutch and band assemblies, electric shift control unit, gears, inhibitor switch, interlock control unit, oil pump, over drive clutch, pressure switches, selector forks, selector shafts, servo units, solenoids, speedo transducer, synchromesh assembly, torque converter case and transmission case if damage is due to failure of internally lubricated components, valve body. |
| Cooling System | Electric fan thermostat, fan hub, radiator cooling fan motor, thermostat, water pump. | Heater tap | Suspension | Control arms, top and bottom ball joints, radius rod bushes, stub axles, wheel bearings. (Applies to front suspension only) | Bump stop cushions, steering rack mounts, sway bar bushes, tension rod. (Applies to front and rear suspension) |
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Tyre Bonus Across Our Premium Plans
Both our 24-month and 36-month customer care plans come with a tyre bonus. Your tyre bonus amount can be used from your plans commencement for anything to do with tyres on your vehicle including:
— Repairing tyres
— Replacing tyres
— Wheel alignment
Our 24-month premium plan comes with a $250 tyre bonus and our 36-month premium plan comes with a $500 tyre bonus. This bonus can be used during the term of your customer care plan.
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Platinum Plus Roadside Assistance
We’ve got you covered with our Platinum Plus Roadside Assistance. Offering a nationwide emergency breakdown program with 1700 service providers on our network in Australia on call 24 hours, 7 days a week delivering peace of mind motoring with quality road rescue services.
With our reliable network Platinum Plus Roadside Assistance provides a high standard of fast, professional service when you need it most.
Platinum Plus Roadside Assistance cover provides your vehicle with the following fantastic benefits:
Roadside response – we assist with flat tyres, flat batteries, out of fuel (free 5L top up) and lock-outs up to $110
Towing breakdown – back to our closest dealer (up to 100kms) otherwise you’ll be taken to the closest authorised repair centre
Car hire & accommodation – we assist with immediate car hire costs and accommodation up to $500
Ambulance cover – up to $500
Limits of cover – towing is free up to 100km and any towing in excess of this will be charged at prevailing rates
Legal advice – in the event of an accident we can provide basic legal advice pertaining to the accident See your Customer Care Plan booklet for a full list of exclusions and limitations.
See your Customer Care Plan booklet for a full list of exclusions and limitations.